DSA Driving Test phone service changes...

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If you want your Driving Test date as soon as possible it's possible to look for cancellations using the online booking system. Alternatively, if you book your test over the phone, you can ask the booking line staff to look...

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DSA Driving Test phone service changes

DSA will reduce the opening times of its public telephone lines for booking practical driving tests from 2 April 2013.

From Tuesday 2 April 2013 the lines will be open from 8am to 12pm to reflect the declining volume of calls. They're currently open from 8am to 4pm.

More people using digital services

The take up of digital services has led to fewer calls to DSA - down by around 100,000 in the past year.

The DSA online business service for trainers and instructors has had a major impact on reducing numbers of calls.

The recent launch of the new version of the practical test booking service, which now works well on mobile devices, will speed up the reduction in calls.

Help getting online

People without internet access should contact UK online centres to find the nearest place they can get internet access:

  • call on 0800 77 1234
  • text 'online' and your postcode to 80809 (text costs 25p plus your standard network charge)

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Book your test today!

Booking the driving test isn't hard, however, it's a good idea to have the correct documents at hand.

The same information is required whether booking online, over the phone or by post